Terms & Conditions of Sale
OralCare+ (“THE COMPANY”)
TERMS AND CONDITIONS
These terms and conditions shall apply to the use of this site and your contract with the Company for any purchases made from the Company.
All prices list on this website are in New Zealand dollars and include GST.
TERMS OF PAYMENT
You can purchase the goods using Shopify Payments (which accepts all major credit cards including Mastercard and Visa.)
The risk for goods supplied by the Company shall pass to you when you sign for the goods on the delivery of the courier parcel.
30 DAY RETURN POLICY
We give you 30 days to consider your purchase. You can return any item in its original (“as new”) condition within 30 days of the date of shipment for a refund or exchange.
OUR RETURN PROCESS
Once we receive your return and it has been confirmed we will process your refund within a couple of days. When we receive the item our quality assurance team will inspect the item. Any product packaging that has been opened will not be accepted for return and invalidate our return policy.
Returns and refunds for Philips and Oral B items are subject to their internal return policies as the supplier, we will however assist in the delivery of the return of the item and a method of being refunded by Philips and Oral B.
HOW TO RETURN AN ITEM
Return Code: Email firstname.lastname@example.org or call us on 0800 808 855 and we will give you a return code.
Arranging Return: We will assist you in arranging an insured shipping method.
Packaging your return: Include all original packaging material and contents.
If you have any questions about our returns policy, please contact us on email@example.com
Delivery times are calculated from the time payment is received and your order has been dispatched:
• In Stock items can be ready to dispatch in as little as 1 – 2 working days.
• Out of stock items may take approximately 3 – 6 weeks - depending on supplier availability.
Standard shipping timeframes and details are as follows:
• Your order will be sent via national courier
• Delivery time is approximately 1-3 working days (but may vary for rural areas).
• Package will require a signature upon delivery, this is only available for non-rural customers only
Please note we do not ship to PO Boxes
OralCare+ is unable to ship to addresses outside of New Zealand.
GOODS AND SERVICES TAX
GST (15%) is included within the retail price of all products.