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Help Center

Help Center

Delivery/Shipping

How long will it take for my order to arrive?

Do we deliver outside of New Zealand

Do we deliver to PO boxes?

How much will my delivery cost?

Do you allow pick ups?

I think I have received the wrong product

Can I track my order?

Refunds and Returns

What is your refund policy?

How do I request a refund or return?

How long do I have to return my order and get a refund?

Why have I been refunded for my order without requesting it myself?

Product Order Temporary Restrictions

Why have I received a prompt saying that I've exceeded an order limit?

Payment

How do I pay for my order?

Can I be sent a GST invoice?

Do your prices include GST?

Accounts

How do your customer accounts work?

Order Cancellations

How do I cancel an order?

Privacy

What is your privacy policy?

Promotions and Deals

My promo code isn't working?

When is your next product sale?